At Jalapeño Employee Engagement Ltd. (“Jalapeño,” “we,” “us,” or “our”), we value the trust you place in us when you share information. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, or enquire about our services.
Information we collect.
Depending on how you interact with us, we may collect:
- Contact information, such as your name, email address, telephone number, organization and job title.
- Enquiry information, such as the details you choose to share when you contact us about our services.
- Website information, such as your IP address, browser type, device information and information about your visit, where collected through our website hosting or other website services.
Contacting us by email or phone.
If you contact us by email or phone, including by leaving a voicemail, we collect the information you choose to share, such as your name, email address, phone number, organization and details of your enquiry. We use this information to respond to you, discuss your needs and provide information about our services.
We treat our communications with you, including emails, phone conversations and voicemails, as confidential. We use the information you share for the purpose for which it was provided and take reasonable steps to protect it. We share it only with your consent or as required or permitted by law.
How we use your information.
We may use your information to:
- Respond to your questions and enquiries.
- Communicate with you about your needs and our services.
- Arrange conversations with you.
- Respond to requests for proposals or information.
- Provide and administer services you have requested.
- Maintain, protect and improve our website.
- Meet our legal obligations and other legitimate business requirements.
We use personal information for the purposes explained when it is collected, for purposes that are reasonably related and permitted by law, or for other purposes with your consent where required.
Consent.
When you voluntarily provide information to us, we may use it to respond to your request or for another purpose that is clear from the circumstances. Where required, we will ask for your consent before collecting, using or disclosing your personal information.
You may withdraw your consent by contacting our Privacy Officer. Depending on the circumstances, withdrawal may affect our ability to provide certain services. Withdrawal is subject to applicable legal and contractual requirements.
Website technologies and service providers.
Our website and business may use third-party service providers to support functions such as website hosting, email, website security and other services. These providers may process personal information on our behalf to provide their services.
We use Google Fonts to display text on our website. When you visit the website, your browser connects to Google’s servers to load the fonts. As part of that connection, Google may receive technical information, such as your IP address and details about your browser.
We also use Google Workspace, formerly known as G Suite, to support our business communications and information management. For example, if you email us, your message and the information it contains may be processed and stored using Google Workspace.
Google and other service providers may process or store information outside Canada. When information is handled in another country, it may be subject to that country’s laws, including lawful access by its authorities.
We remain responsible for personal information under our control and take reasonable steps to protect it when working with service providers.
When we share information.
We may share personal information:
- With service providers who help us operate our website, communicate with you or deliver our services.
- With your consent or at your direction.
- When required or permitted by law.
We do not use information submitted through an enquiry for unrelated purposes without an appropriate legal basis or your consent.
Marketing communications.
If you choose to receive updates or promotional communications from us, we will use your contact information for that purpose. You can unsubscribe at any time using the unsubscribe option in our messages or by contacting us.
We handle marketing communications in accordance with applicable Canadian anti-spam requirements.
How we protect information.
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information we hold. These may include limiting access to people who need the information for their work and using security measures provided by our service providers.
No method of electronic transmission or storage can be guaranteed to be completely secure.
How long we keep information.
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet applicable legal, contractual and business requirements. When it is no longer needed, we take reasonable steps to securely destroy it or remove information that identifies an individual.
Accessing or correcting your information.
You may request access to the personal information we hold about you or ask us to correct inaccurate or incomplete information. Please send your request in writing to our Privacy Officer using the contact details below.
We may need to verify your identity and ask for enough detail to identify the information you are requesting. Access and correction requests are subject to applicable legal requirements and exceptions.
Questions and complaints.
If you have a question or concern about this policy or how we handle your personal information, please contact:
Privacy Officer
Jalapeño Employee Engagement Ltd.
Email: info@jalapeno.app
Telephone: (604) 783-3037
We will review and respond to privacy questions and complaints. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia or another applicable privacy regulator.
Changes to this policy.
We may update this Privacy Policy as our website, services or privacy practices change. The current version will be available on this page, with the effective date shown above.