Learn the Skills to Succeed

1. UNDERSTANDING LEADERSHIP STYLES
   Module Duration - 4 weeks: 18-24 Hours

   Learning Objectives

   • Become familiarized with different leadership styles while understanding the strengths and weaknesses of your leadership style
   • Re-adjusting your approach to what is most appropriate for your workplace

   Learning Outcomes

   • By the end of this module, the trainees will have a clear sense of what leadership style effectively aligns with their own team
   • They will also have a clear strategy on how to move from their current leadership style to their ideal approach

2. UNDERSTANDING PEOPLE’S MOTIVATION
   Module Duration - 2 weeks: 10-14 Hours

   Learning Objectives

   • Develop the essential skills to create a psychologically safe space for the team to speak
   • Being able to listen actively and ask powerful questions in order to understand what drives your team at work

   Learning Outcomes

   • By the end of this module, the trainee will be able to practice the essential tactics to become a better listener and to ask the right question at the right time in the right way in order to take the best course of action based on individuals’ differences

3. Effective Communication
   Module Duration - 4 weeks: 16-20 hours

   Learning Objectives

   • Develop the essential skills to have successful and powerful conversations based on each situation and individual

   Learning Outcomes

   • By the end of this module, the trainee will be able to communicate expectations and boundaries effectively while being equipped to have difficult conversations for further growth

4. Drive & Nurture Growth Module
   Duration - 4 Weeks: 18-25 hours

   Learning Objectives

   • Develop the essential skills to think and reflect critically in order to be able to have constructive growth conversations

   Learning Outcomes

   • By the end of this module, the trainee will be able to reflect on a situation critically and remain objective while providing constructive feedback

5. Goal Setting & Tracking Progress
   Module Duration - 2 weeks: 10-14 hours

   Learning Objectives

   • To understand what tactics to use to keep your team engaged and motivated in order to achieve the desired goals

   Learning Outcomes

   • By the end of this module, trainees will have a strategy to identify their team’s motivators and an idea of which approach to use to address these, in order to drive an engaged team

6. Crisis Management
   Module Duration - 4 weeks: 18- 25 Hours

   Learning Objectives

   • Identify what types of crisis could affect your organization
   • Learn to develop a plan and appropriate leadership skills during a time of crisis and unexpected event

   Learning Outcomes

   • By the end of this module, trainees will be able to identify what type of a crisis might affect their organization and be able to prepare proactively
   • Trainees will also be able to develop effective communication and leadership skills with their team during a crisis

Assessment Method

Assessment of student’s progress will be a combination of:

• reflective exercises
• homework assignments
• review of concepts
• participation during sessions

1. POWER DYNAMICS

   Learning Objectives

   • Identify the different types of power that exist in a business context, through French and Raven’s Five Forms of Power, and how these relate to influence
   • Navigate power dynamics effectively by seeing your position and influence through the lens of your employees and/or co-workers

   Learning Outcomes

   • By the end of this module, the trainee will be equipped with different techniques to help develop their levels of influence within different teams, by developing specific strategies to improve their own influencing skills

2. REMOTE TEAMS

   Learning Objectives

   • Become familiarized on why teams are now becoming virtual, and what the benefits are
   • Identify possible consequences of virtual teams and pinpoint symptoms of an ineffective remote team

   Learning Outcomes

   • By the end of this module, trainees will be equipped with techniques to facilitate more effective communication virtually. They will also become aware of strategies to avoid feelings of isolation and other possible consequences of working remotely

3. AGILE TEAMS

   Learning Objectives

   • Distinguish the characteristics of an Agile team- waterfall Team spectrum and assess the current Agile state
   • Assess your own values and ways of working, as well as your team members’ to align these into an agile mindset

   Learning Outcomes

   • By the end of this module, trainees will be able to distinguish the gaps between their current mindset, and one that would align in an agile culture and have a strategy on how to develop productive behaviours and ways of thinking in this environment

4. DIVERSITY

   Learning Objectives

   • Become aware of the benefits of having a diverse team, distinguish between identity diversity and cognitive diversity, and assess the diversity that currently exists in your organization through DiSC model, Belbin Roles, Trompenaars and Hampden-Turner's Seven Dimensions of Culture, etc.
   • Understand the challenges of having a diverse team, and ways to overcome them

   Learning Outcomes

   • By the end of this module, trainees will be equipped with strategies to leverage a diverse workforce, by creating a safe space for everyone to share their uniqueness

5. MOTIVATION

   Learning Objectives

   • Distinguish between different types of motivation (and understand which type to target in order to get your team engaged and not just satisfied) through Herzberg’s Motivation Theory, Expectancy Theory, etc.
   • Become familiarized with different approaches to workplace motivation

   Learning Outcomes

   • By the end of this module, trainees will have a strategy to identify their team’s motivators and an idea of which approach to use to address these, in order to drive an engaged team

6. TEAM DECISION-MAKING

   Learning Objectives

   • Gain awareness of the benefits and challenges of individual versus group decision- making
   • Identify challenges of group decision-making and how to manage these, using techniques such as Nominal Group Techniques, and Delphi Techniques

   Learning Outcomes

   • By the end of this module, the trainees will have the tools to navigate differing opinions and options, as well as minimize unproductive group behaviours. They will also have strategies to explore all the options and collectively explore alternatives

7. ROLE CLARIFICATION

   Learning Objectives

   • Understand the roles people take in a team, how to capitalize the strengths of different roles for team projects, as well as how to manage dysfunctional roles
   • Assess the different roles that exist in your teams using Belbin’s Team Roles

   Learning Outcomes

   • By the end of this module, the trainees will have a good idea of how to use a diverse set of roles in their team to better function in a project, while decreasing the blockages imposed by dysfunctional team roles. They will also have a good idea of the mix of roles that currently exist in their team

8. REWARDS AND RECOGNITION

   Learning Objectives

   • Learn about the importance of rewarding your team and recognizing their efforts
   • Align individuals' rewards to their needs, and explore hybrid recognition strategies you can implement in your organization. This implementation follows a plan that includes eligibility, alignment to values, monitoring, and effective strategy communication

   Learning Outcomes

   • By the end of this module, trainees will be equipped with the skills to recognize individuals for their performance and contributions. They will also have a strategy to reward their individual team members in a way which will bolster their motivation

1. EFFECTIVELY MANAGING CHANGE

   Learning Objectives

   • Learn about the importance of effective change management, and why the process can be so difficult, through models such as the ADKAR model and/or Kotter’s 8 steps
   • Assess your own tolerance for ambiguity, through readiness for change assessments, and formulating models to communicate change

   Learning Outcomes

   • By the end of this module, trainees will have a good sense of the challenges and blockages that exist while approaching change. They will also be equipped with models that demonstrate how to manage change effectively and how to communicate change to the organization.

2. BUY-IN FROM MULTIPLE STAKEHOLDERS

   Learning Objectives

   • Familiarize yourself with the term Stakeholder Management and its importance
   • Learn about Stakeholders Analysis and how to conduct one to see the impact and power of key players for change

   Learning Outcomes

   • By this end of this module, the trainees will understand the importance of engaging in stakeholder management, as well as how to identify which stakeholders are impacted by different projects. Through equipped skills on stakeholder analysis, they will also be able to formulate a strategy to ensure that stakeholders are positively engaged and supportive in different projects.

3. ADDRESS RESISTANCE TO CHANGE

   Learning Objectives

   • Identify common symptoms of individuals resisting change through Fisher’s Personal Transition Curve, and how to address resistance at different levels of change
   • Identify how you can effectively communicate with “resistors” to understand the root cause of the resistance

   Learning Outcomes

   • By the end of this module, trainees will be able to pinpoint where resistance to change exists within the team by looking for common behaviours that represent resistance and how to address them effectively.

4. TURN EMPLOYEES TO BE CHANGE DRIVEN

   Learning Objectives

   • Assess how you are currently communicating the need for change and how it is aligned with the organization’s vision
   • Assess how the current organizational environment facilitates/encourages change by using the Readiness for Change assessment

   Learning Outcomes

   • By the end of this module, trainees will have an awareness of how change is communicated and whether or not their environment welcomes change. They will be able to engage their employees in change through empowerment and inclusion.

1. ATTRACT TOP TALENT

   Learning Objectives

   • Become familiarized with different aspects and psychology of Employer Brand, the benefits of having a strong employer brand, and how to make your organization appealing to attract top talents
   • Learn how to develop a Value Proposition based on your team’s vision, mission, and values for potential new recruits

   Learning Outcomes

   • By the end of this module, trainees will have a clear understanding of what Employer Brand is, identify and address our existing biases, and how to communicate and improve it further to attract the top talent that will be a great culture fit.

2. RECRUITMENT INTERVIEW SKILLS

   Learning Objectives

   • Become familiarized with the various types of interview formats, such as open interviews, close-ended questions, and personality assessments used during a personnel selection
   • Learn how to best assess candidates’ suitability for the role through the different assessment methods

   Learning Outcomes

   • By the end of this module, trainees will be aware of the different types of recruitment interviews, and when to use each method. The trainee will also develop skills that will help with the assessment of a candidate’s suitability for the role and organization.

3. CREATING AN ONBOARDING PROCESS

   Learning Objectives

   • Assess current onboarding and recruitment practices to assess its sustainability using mixed traditional questioning techniques with competency-based interviewing and Aptitude Testing
   • Become familiarized with different onboarding processes, such as STEPS

   Learning Outcomes

   • By the end of this module, trainees will become familiarized with best practices for onboarding a new employee, and how to improve their own process.

4. CREATING AN OFFBOARDING PROCESS

   Learning Objectives

   • Assess current off-boarding practices as well as its strengths and rooms for improvements
   • Become familiarized with different off-boarding methods and best practices, by exploring topics such as exit interviews, changing access rights, communication of an employee’s departure, social security issues, etc.

   Learning Outcomes

   • By the end of this module, trainees will become familiarized with best practices for releasing a new employee, and how to improve their own process.

1. VALUES FINDER

   Learning Objectives

   • Become aware of the benefits of values have in daily life and at work
   • Identify how to discover values that are true to you, based on positive experiences where you have felt proud, fulfilled, and satisfied as well as Paired Comparison Analysis

   Learning Outcomes

   • By the end of this module, trainees will have a clear sense of the impact that values have when evaluating their lives, as well as making major decisions. They will also be able to identify values that are aligned with their life experience and narrow these down to a few core values that speak truly to whom they are

2. GOAL SETTING

   Learning Objectives

   • Learn the best practices in goal setting using different models including Self- control theory and Avoidance/Approach Goal setting
   • Learn how to break your lifetime goals down into shorter-term, manageable goals

   Learning Outcomes

   • By the end of this module, trainees will become familiar with the importance of creating SMART goals and develop techniques to avoid deviating from progress to achieve long- term goals. They will also be able to break down long-term goals into specific short- term goals and develop daily to-do tasks which will lead them to fulfill significant milestones

3. TIME MANAGEMENT

   Learning Objectives

   • Understand how to prioritize items in your to-do list and allocating enough resources to get it done, using Eisenhower’s Urgent/Important Matrix
   • Learn how to manage interruptions and eliminate distractions

   Learning Outcomes

   • By the end of this module, trainees will be able to list their job tasks in a manner that allows them to concentrate on those tasks that lead directly to the accomplishment of the project goal by prioritizing and allocating resources accordingly

4. DECISION MAKING

   Learning Objectives

   • Assess your decision-making skills and how to improve them further using Decision-Matrix Analysis, Decision Tree analysis, and Planned Comparisons
   • Make decisions by analyzing different solutions and weighing out different factors

   Learning Outcomes

   • By the end of this module, trainees will be able to analyze the challenges and advantages of different options and identify the consequences of each. They will also be able to gain confidence in their ability to make a decision despite any uncertainty

5. EMOTIONAL INTELLIGENCE

   Learning Objectives

   • Understand the term of empathy and self-awareness, and their presence in everyday life
   • Assess your empathy and self-awareness skills and identify ways to improve them further using Daniel Goleman’s 5 Elements of EQ Model

   Learning Outcomes

   • By the end of this module, trainees will developed a strategy to work towards a high degree of emotional intelligence and self-awareness

1. UNDERSTANDING DIVERSITY & INCLUSION

   Learning Objectives

   • Create a mutual understanding of what diversity and inclusion mean at your workplace and how to distinguish these two concepts
   • Assess behaviours and systems that may influence employee experience and assess where you currently fall on the Diversity and Competency Spectrum

   Learning Outcomes

   • By the end of this module, trainees will be better equipped to understand the importance of diversity and inclusion and how to distinguish between these two concepts. They will be more aware of current behaviours and system that are influencing their work and other team members' experience

2. AVOIDING UNCONSIOUS BIAS & MICROAGGRESSION

   Learning Objectives

   • Identify the perceptual and psychological processes that impact the way that individuals interact with people who are demographically & intellectually dissimilar from them.
   • Examine the psychological processes that impact conversations and decision making within organizations

   Learning Outcomes

   • By the end of this module, trainees will be equipped with frameworks that will help them recognize their own unconscious bias and how it affects their perception and their interactions. They will also be equipped with the steps on how to overcome their biases in conversations and decision making

3. LISTENING ACTIVELY & EMPATHETICALLY

   Learning Objectives

   • Develop the skills to listen to effectively obtain objective information, to fully understand and to learn from a diverse group of individuals
   • Develop the skills to have a structured listening and questioning technique that allows you to develop stronger understanding of what is being conveyed, both intellectually and emotionally within a diverse environment

   Learning Outcomes

   • By the end of this module, the trainee will learn to identify their needs and gaps within their own listening skills with a diverse group of people. They will also be equipped with steps on how to develop the essential listening skills to understand what is being conveyed objectively and effectively

4. OPTIMIZING DIVERSITY & INCLUSIVITY

   Learning Objectives

   • Assess the impact of current system and structure of the workplace on creating a diverse and inclusive climate
   • Explore methods to leverage diversity and inclusivity in a workplace while creating a psychologically safe environment

   Learning Outcomes

   • By the end of this module, the trainee will be equipped with different techniques in order to cultivate diversity and inclusion within their team to increase engagement

1. MANAGING CONFLICT EFFECTIVELY

   Learning Objectives

   • Identify different approaches to manage conflict and gain awareness of where each style is most appropriate for different situations such as an Interest-Based Relational Approach and/or Thomas-Kilmann Conflict Mode Instrument
   • Learn how to approach conflict as an initiator, as well as a receiver

   Learning Outcomes

   • By the end of this module, trainees will be better equipped to more effectively manage conflict rather than avoiding it. They will also become aware of how to use conflict as a collaborative relationship-building tool in order to work more effectively with another person.

2. PROVIDING EFFECTIVE FEEDBACK

   Learning Objectives

   • Understand the concept of effective feedback and its importance at work
   • Know how to ask for effective feedback and how to approach feedback that you may not agree with, using different models such as McKinsey's feedback model, "The SBI method" and "The SKS method"

   Learning Outcomes

   • By the end of this module, trainees will be equipped with frameworks which will help them to deliver effective feedback to other employees in a constructive, rather than destructive, way. They will also be equipped with the steps neede to ask for feedback, as well as to manage the feedback they have been given.

3. SETTING BOUNDARIES

   Learning Objectives

   • Understand the concept of boundaries, and its importance in your personal and professional life
   • Assess how you currently set boundaries and understanding your needs, and learn, through a 4-step process, how to establish and maintain your boundaries

   Learning Outcomes

   • By the end of this module, the trainee will learn to identify his/her needs and how to articulate them effectively to others. They will also be equipped with strategies to ensure that their boundaries are maintained in their personal and professional settings

4. ASSERTIVE COMMUNICATION

   Learning Objectives

   • Explore what assertive behaviour looks like and its personal and interpersonal benefits
   • Assess the individuals own inclination towards assertive behaviour, and learn how to communicate assertively through the DESC model

   Learning Outcomes

   • By the end of this module, the trainee will be equipped with different techniques in order to increase their assertive behaviour and communication.

In today’s fast-paced and complex work environment, the ability to actively listen and ask powerful questions can transform the way teams interact, solve problems, and innovate. When these skills are honed, many issues are resolved before they escalate, innovation flourishes, and there is a significant increase in psychological safety within teams. This leads to stronger connections, higher engagement, and more effective problem-solving across the organization.

Modules

1. INTRODUCTION TO ACTIVE LISTENING AND POWERFUL QUESTIONING

• Learning Objective: Understand the significance of active listening and powerful questioning in fostering effective communication, collaboration, and problem-solving.
• Key Concepts:
  Definition and importance of active listening and powerful questioning.
  The impact of these skills on team dynamics and leadership.
• Activities:
  Group discussions on the current state of communication within teams.
  Exploring the participants’ initial perceptions of listening and questioning.

2. THE FUNDAMENTALS OF ACTIVE LISTENING

• Learning Objective: Learn the core components of active listening and how to apply them in various situations.
• Key Concepts:
  Presence and focus in conversations.
  The role of non-verbal communication.
  Techniques such as reflective listening and paraphrasing.
• Activities:
  Exercises to practice and reinforce active listening skills.
  Reflective practice sessions.

3. THE ART OF POWERFUL QUESTIONING

• Learning Objective: Develop the ability to ask questions that uncover deeper insights, stimulate critical thinking, and drive meaningful conversations.
• Key Concepts:
• Types of questions: open vs. closed, probing, reflective, and clarifying questions.
• The role of timing and tone in questioning.

• Activities:
  Role-playing exercises to practice questioning techniques.
  Analyzing case studies to understand the impact of different types of questions.

4. COMMON OBSTACLES TO EFFECTIVE LISTENING AND QUESTIONING

• Learning Objective: Identify common challenges that hinder effective listening and questioning and learn strategies to overcome them.
• Key Concepts:
  Distractions and multi-tasking during conversations.
  Biases, assumptions, and emotional triggers.
  Handling difficult conversations and managing conflict.
• Activities:
  Group discussions on personal challenges with listening and questioning.
  Developing strategies to manage distractions and biases.

5. TOP MISTAKES IN ACTIVE LISTENING AND POWERFUL QUESTIONING

• Learning Objective: Recognize and avoid common mistakes in active listening and powerful questioning to improve communication effectiveness.
• Key Concepts:
  Interrupting and planning responses while listening.
  Asking leading, vague, or complex questions.
  Over-reliance on one skill over the other.
• Activities:
  Reviewing real-life examples of communication breakdowns.
  Reflective exercises to identify personal tendencies in communication.

6. PRACTICAL APPLICATION AND CONTINUOUS IMPROVEMENT

• Learning Objective: Apply active listening and powerful questioning in real-world scenarios and create a plan for continuous skill development.
• Key Concepts:
  The importance of feedback and self-reflection.
  Developing a personal action plan for ongoing improvement.
  Encouraging a culture of continuous learning and development.
• Activities:
  Setting personal goals and milestones for communication skills.
  Regular peer feedback sessions to support continuous improvement.

1. UNDERSTANDING AGILE METHODOLOGY AND MINDSET

Learning Objectives

• Create a mutual understanding of what Agile Methodology and Mindset mean at your workplace and how to distinguish these two concepts
• Assess behaviours and systems that may influence organizational agility and assess where you currently fall on agile-waterfall spectrum

Learning Outcomes

• By the end of this module, trainees will be better equipped to understand the importance of Agile Methodology and Mindset and how to distinguish between these two concepts. They will be more aware of current behaviours and systems that are influencing their individual and organizational agility

2.DEVELOPING EMOTIONAL AGILITY

Learning Objectives

• Identify the perceptual and psychological processes that impact the way that individuals interact in a fast-paced and ever changing environments
• Examine the psychological processes that impact emotion and thought process management

Learning Outcomes

• By the end of this module, trainees will be equipped with frameworks that will help them recognize their own unconscious patterns and how these patterns affect their perception and their interactions. They will also be equipped with the steps on how to overcome their limitations by accepting emotions and acting effectively

3. ESTABLISHING AGILE LEADERSHIP SKILLS

Learning Objectives

• Develop the skills to identify the needs of each individual and situation and adapt your leadership style accordingly
• Develop the skills to handle different unexpected demands while adapting or changing strategy to deliver the desired results in a timely manner

Learning Outcomes

• By the end of this module, the trainee will learn to identify their needs and gaps within their own agile leadership skills. They will also be equipped with steps to develop the ability to understand the requirements for remaining adaptive and resilient in a fast-paced and ever-changing environment

4. TRANSFORMING FROM TRADITIONAL TO AGILE ORGANIZATION

Learning Objectives

• Assess the impact of your company’s current system and workplace structure on creating an agile organization
• Explore methods and tactics to leverage agility in a workplace to create a high-performing and adaptive organization

Learning Outcomes

• By the end of this module, the trainee will be equipped with different techniques to cultivate agility and adaptability within the team that increase engagement, performance and productivity

The importance of well-being and mental health in your workplace is more prominent than ever in today’s society. At the heart of all business success is people. Your people are truly your most valuable business resource. Companies that care for the well-being of their team members see dramatic returns on employee engagement, retention, and increased productivity too - their people feel good and are able to do their best at work. As such, we believe your employees’ mental health and well-being should be one of your top priorities.

This training program has been designed to empower you and your team members to take a systematic approach and active role in developing a healthier lifestyle and mental habits that will empower, improve the quality of relationships, and increase overall happiness at work. Our goal is to equip your employees with a set of realistic tools and tactics that will help them in their everyday life.

In this training, you and your team members will be able to see yourself from different angles in different areas of health. You will engage in reflective practices to increase your awareness of the components that lead to a healthy lifestyle so you are able to build the habitual behaviours that lead to sustainable change and higher resiliency. Additionally, this course will help you and your team with attention management, thereby improving focus and efficiency in the workplace.

Modules

1. GAINING AWARENESS OF PERSONAL HEALTH AND WORK

   Learning Objectives

   • To gain awareness of how stress can bleed into multiple facets of your life in a constructive and destructive way
   • To understand the main drivers and symptoms of burnout

   Learning Outcomes

   • By the end of this module, trainees will understand the different kinds of stress and how they affect you inside and outside of work. They will begin to gain better self-awareness of how their current stressors may be impacting their personal and professional well-being with the goal of catching burnout before it happens

2. LEARNING MORE ABOUT YOURSELF AND HOW YOU FUNCTION

   Learning Objectives

   • To reflect on how our natural tendencies to compare ourselves can impact our mindset and propensity to challenge ourselves for further growth
   • To notice and understand our emotional selves (i.e. emotional intelligence and regulation) so we are able to better understand how we react in certain situations
   • To learn the connection between our perspectives of ourselves, our emotional responses and our well-being

   Learning Outcomes

   • By the end of this module, participants will be able to improve their understanding of themselves, and their tendencies and behavioural patterns. They will know better how to take proactive steps towards improving their overall health and fostering continual development

3. HABITS TO IMPROVE OVERALL HEALTH WORK PERFORMANCE

   Learning Objectives

   • To learn how rest, sleep and eating can impact how you show up to work
   • To explore how company culture influences break taking and ways to maximize breaks during the day
   • To learn how to create personalized, sustainable goals for well-being

   Learning Outcomes

   • By the end of this module, trainees will learn to identify their rest and sleep needs and gaps in their own rest and sleep self-care. They will be encouraged to create personal rest and sleep goals to support their needs while identifying their well-being non-negotiable goals and actions to support optimal wellness habits at work and at home

4. KNOWING YOUR LIMITS AND WORKING WITHIN YOUR CAPACITY

   Learning Objectives

   • To learn how to manage priorities and time to get the most out of your resources
   • To learn how to set boundaries and to be assertive for more clear expectations and communication

   Learning Outcomes

   • By the end of this module, trainees will be able to prioritize their tasks on a daily basis in a way that ensures they are productive with their time. Also, they will be able to be assertive regarding their boundaries and expectations in order to deliver the best result

5. SHARPENING OUR FOCUS WITH ATTENTION MANAGEMENT SKILLS

   Learning Objectives

   • To understand what our cognitive capacities are and how multitasking can actually be harmful to personal health and your work
   • To understand how mindfulness is just another word for attention management while learning about applying different mindfulness techniques in the workplace

   Learning Outcomes

   • By the end of this module, participants will learn how to achieve a better allocation of their cognitive resources and attention that will improve their overall well-being and work performance

6. NORMALIZING SEEKING SUPPORT

   Learning Objectives

   • To learn the distinction between coaching and counselling and what the signs are that you could benefit from either of the services
   • To understand the benefits of counselling and its impacts on your quality of life
   • To Identify the barriers and stigma associated with mental health and take active steps toward your own mental health

   Learning Outcomes

   • By the end of this module, trainees will be able to recognize the benefits of counselling, coaching and the most common mental health stigma while increasing confidence and awareness in providing help to themselves as well as others