Spicy Hotline: I don’t understand my team! Why are they behaving this way? Don’t they see what I see?!


Spicy Hotline: I don’t understand my team! Why are they behaving this way? Don’t they see what I see?!

Who are we? Jalapeño Employee Engagement pairs workplace engagement analytics with full-service consulting and coaching to unlock your team’s inner potential.


“Empathy is seeing with the eyes of another, listening with the ears of another and feeling with the heart of another.” – Alfred Adler

Empathy - what an invaluable skill! Unfortunately, it also comes with a number of misconceptions. When we think about empathy, we tend to misconstrue it as sympathy and forget to gain awareness around why an individual is experiencing those feelings. Moreover, work and empathy are often viewed as two mutually-exclusive entities, where developing and exhibiting empathy is seen as a hindrance to productivity in the workplace.

In reality, leading with empathy has become a critical skill for leaders to master, especially in this time of crisis, where emotions can hijack rational thinking and derail success factors in the workplace, such as decision-making and productivity. On the other hand, leading with empathy is also one of the greatest challenges - a challenge that can be turned into an opportunity with the right mindset!


We are providing a platform for our community to come together with their top challenges in their current work experience and consult with Jalapeño Experts on how to navigate them! 

By the end of this session, you will be able to:

  1. Understand what empathy looks like during this crisis.
  2. Develop a system-based perspective to form a deeper awareness of each person’s situation, style of operation, and emotional state.
  3. Utilize empathy to lead practically.

You can attend our virtual event to contribute directly to the analysis and/or gain insight from the interactive discussion :) Everyone is encouraged to share their diverse experience!


    • Business Owner 
    • HR Lead
    • HR Consultant
    • Project Manager
    • Team Lead
    • Learner
    • Team Player

You can also attend anonymously! 

Remember to use the hashtags below to spread the Jalapeño love!

#SpicyHotline #JalapenoEvent #ProblemSolving #Empowering #Leadership #SpiceUp #SpicyLearner #CultureBuilding


5:00pm-5:05pm: Introduction.

5:05pm-5:15pm: Leading empathetically through a crisis.

5:15pm-5:55pm: Interactive discussion: each problem gets 10-15 minutes to be analyzed and discussed further.

5:55pm-6:00pm: Jalapeño will provide Thank You gifts, marking the end of the session.


Gabriela FreitasGabriela Freitas is an Employee Engagement Consultant and Researcher at Jalapeno Employee Engagement, where she helps organizations reach their full potential, working closely with employees to maximize employee engagement. Passionate about people and organizational development, Gabriela works closely with employees, providing individual coaching and training in order to create an environment where they can thrive. She has also been heavily involved in full-cycle recruitment and branding and has used her experience to help organizations strengthen their employer brand, recruitment processes, and change management processes. Gabriela holds a Bachelor’s degree in Psychology from the University of British Columbia and is currently pursuing her Master’s in Organizational Psychology at Adler University, where she is focusing her research on the impact of supervisory empathy on employee engagement.

Hernan Ochoa: Hernan is a researcher and consultant at Jalapeno Employee Engagement where he helps companies, especially small to mid-sized, reach their full potential by maximizing employee engagement. Using research-based action, he works hard to align employees’ core motivators to the company’s vision and values to ensure that individuals are engaged, and thus, working to their fullest potential. Hernan is currently completing his master’s in Industrial-Organizational Psychology, where his thesis is focused on the gap between emerging technologies and artificial intelligence, and companies’ preparedness to take on these technologies. He would ultimately like to see what cultural factors in organizations can be leveraged in order to introduce new technology with the least amount of resistance.

Moderated by:

Mahta Samani, Marketing Director